Returns, Replacement & Inspection Policy

AACNC.ae (Al Azhar CNC) sells professional industrial CNC parts for commercial use. Please read this policy carefully — by placing an order you accept it in full.

1. No Change-of-Mind Returns

We do not accept returns or refunds for change of mind, ordering the wrong part, no-longer-needed items, or any reason other than a confirmed fault on delivery. Products are sold on the basis that you have confirmed compatibility before ordering (we verify free on WhatsApp on request).

2. Fault on Delivery — Inspection First

If you believe a part arrived faulty or does not power on, the item is not automatically returnable or refundable. Instead:

• Report it on WhatsApp within 24 hours of delivery with clear video/photo evidence.
• The item must be returned to us complete, unmodified, and in its original packaging with all accessories, for inspection.
• Our technician will inspect and test the product, and AACNC will decide the outcome — replacement, repair, or rejection of the claim. This decision is made at our discretion based on the inspection and is final.

3. When a Claim Will Be Rejected

Following inspection, a claim will be declined (and the item returned to you, or held for collection) if we find any of the following:

• The product is functional / no fault is found.
• Damage caused by incorrect installation, wiring error, power surge, unstable supply, water, impact, overloading, misuse, or mishandling.
• The item has been opened, powered, wired, installed, modified, or tampered with (electrical components).
• Original packaging, accessories, or proof of purchase are missing.
• The claim is reported after the 24-hour window.

4. If a Claim Is Approved

Where our inspection confirms a genuine manufacturing/delivery defect, we will replace the item (or, at our discretion, refund the product price). This is the full extent of our liability. Delivery and COD charges are non-refundable, and we are not liable for any other loss (see our Terms & Conditions).

5. Special-Order & Sourced Items

Items sourced or ordered specifically on request are non-returnable and non-refundable under all circumstances except a confirmed manufacturing defect on delivery, handled by inspection as above.

6. Avoid Issues — Verify Before You Order

Send us a photo of your part on WhatsApp before ordering and our CNC expert will confirm compatibility free of charge. This is the safest way to get the right part the first time and avoid any dispute.